Chat widget or contact form: which one brings more requests
A form waits for someone who has already made up their mind. Chat catches the ones still hesitating — and there are always far more of those.
Read →Webchatix blog
How support chat on a website works: setup, answering from Telegram, request routing and everything that affects response speed.
Chat for an online store: where it actually helps you sell
A product page answers ten questions out of eleven. The sale is decided by the eleventh — the one the customer has to ask out loud.
Read →Collecting contact details in chat without scaring customers away
A five-field questionnaire before the first message turns your chat back into the very form it was supposed to replace.
Read →How to add chat to your website in 5 minutes
One tag in the template, the site key from the dashboard and a first message to yourself — the whole path from zero to a working chat.
Read →Why answering from Telegram is easier for operators
A separate console requires the habit of opening it. A messenger requires no such habit — it is already open.
Read →Routes: how to spread requests across the team
While there is one operator, routes are not needed. From the second site and the third person on, they become the main instrument of order.
Read →Response speed: why the first minutes decide everything
Customers write into a chat when they need a decision now. Half an hour later the question is no longer relevant — and neither is the purchase.
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